Frequently Asked Questions on latest Closure due to Government Regulations

Frequently Asked Questions 

I have a health club membership, what will happen to my payments?

Please don’t worry about your membership. We were unable to stop the payment collected on 2nd November but we will credit your account and will not collect for December. The next payment will be taken on 2nd January 2021. Should the closure go on for longer than the Government has currently announced then we will not be collecting any payments from you whilst we are closed and no money will come out of your bank account. You do not need to cancel your Direct Debit.

What if I have paid my membership in full?

If you have paid in full, we will simply add time on to the end of your membership to cover the period of closure.

I have a spa booking with you, what happens now?

We will be in touch to reschedule any bookings affected by the closure. Due to us being closed, obviously our cancellation policy is waived however any deposits that have been made will remain on your account.

What about my gift voucher?

Any gift vouchers bought in one of our sites or directly through a Mosaic website, that were due to expire will be extended to cover the period of closure when we are able to reopen.

I have a Groupon, SpaBreaks, Wowcher or other 3rd party voucher?

If you have a third party voucher with us and would like more information on the status of your voucher, please refer directly to the relevant Company from which you have purchased your experience.